Return Material Authorizations

Manage returns and repair processes
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Manage product returns & repairs from within Sage 300

Return Material Authorizations (RMA), from Orchid Systems, lets you authorize and manage product returns and repairs from within Sage 300, using flexible workflows. Initiate replacement orders, issue credit notes, and return faulty goods to the vendor.

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Benefits

Improved customer service

Full visibility of status and location from end to end helps you reduce turnaround times and keep customers fully informed of progress.

Full visibility of status and location from end to end helps you reduce turnaround times and keep customers fully informed of progress.

Less effort, fewer errors

With all information stored in Sage 300 there is no need to re-key data into other systems when managing returns.

With all information stored in Sage 300 there is no need to re-key data into other systems when managing returns.

Product quality insights

Analytical reports can highlight products with high return rates, drawing your attention to potential quality control issues early.

Analytical reports can highlight products with high return rates, drawing your attention to potential quality control issues early.

Better cost recovery

Consistent processes ensure that repair costs are correctly charged back to customers, where appropriate.

Consistent processes ensure that repair costs are correctly charged back to customers, where appropriate.

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